Overview
Apex Skin Science respects your privacy. This policy explains what personal information we collect when you use this website or place an order, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Information you provide
- Contact details: name, email address and phone number when you send a message or order request.
- Shipping details: street address, city, province and postal code so we can deliver your order.
- Order details: the products and quantities you request, and any notes you include.
Information collected automatically
- Device and usage data such as browser type, pages visited and approximate location, collected through analytics tools if enabled on this site.
- Local browser storage used to remember your bag contents and currency preference. This stays on your device and is not sent to us.
How we use your information
- To respond to your messages and process your order requests.
- To send you payment instructions, order confirmations and shipping updates.
- To improve the website and our products.
- To comply with legal and tax obligations.
We do not sell your personal information and we do not send marketing email unless you have asked for it.
Sharing
We share personal information only with service providers who help us operate the business, such as our form-handling provider, email service and shipping carriers, and only to the extent needed to deliver those services. We may also disclose information where required by law.
Retention
Your rights
You may ask to access, correct or delete the personal information we hold about you, or withdraw consent to its use, subject to legal retention requirements. To make a request, email hello@apexskin.com.
Security
We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS) for this website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes
We may update this policy from time to time. The date at the top of the page shows when it was last revised.