Processing
Orders are placed as a request from your bag. We reply by email with your total, shipping cost and Interac e-Transfer payment details. Once payment is received, orders are packed and shipped within [1–2] business days.
Shipping within Canada
We ship across Canada by [Canada Post]. Typical delivery is [2–7] business days depending on your province. A tracking number is emailed when your order ships.
We do not currently ship outside Canada.
Returns
If a product arrives damaged or you received the wrong item, contact us within [14] days of delivery and we will replace it or refund you. Please include your order details and a photo of the issue.
For hygiene reasons we cannot accept returns of opened skincare products. Unopened products in their original sealed packaging may be returned within [14] days of delivery for a refund of the product price; return shipping is the customer's responsibility unless the return is due to our error.
Reactions and sensitivity
We recommend patch testing any new product on a small area for 24 hours before first use. If you experience irritation, stop using the product and contact us. We will work with you on a solution.
Questions
Email hello@apexskin.com or use the contact form.